| About Painting : |
| Q:Are they paintings or prints? |
| A: We don't sell prints, only paintings, handmade in the traditional way by a real artist. You can see examples of how the paintings are made in the “About…the creative process” section.
|
|
 |
| Q:Does the reproduction look exactly like original? |
| A: Our paintings are hand-painted and not mechanically reproduced, each painting is unique. However, paintings of high-quality are as similar to the original artwork as humanly possible. Click our sample quality to understand better. |
|
|
| Q:What is your satisfaction guarantees? |
| A: We offer a Money Back Guarantee on our oil paintings. Your satisfaction means everything to us, that’s why we offer only fine art oil painting reproduction. For some reason, if you don’t like your paintings, you can send back to us within one week. If we receive them without any damaged, we will refund your money. |
|
|
| Q:Can you do paintings from photographs, or paintings that are not in your site? |
| A: Absolutely! We do this sort of thing on a daily basis. Please see our Request a Painting section for details and some examples of just how good these paintings can be. |
|
|
| Q:Who are the artists? |
| A: The artists work for us are well selected and most are more than 5 years painting experience, for the portrait painting they are even over 15 years experience. Our artists all experienced, talented individuals, most of which have graduated from college or university. They tend to specialize in a particular style or area, such as impressionism or portraiture. For example, one of the artists here does wonderful highly detailed town or building paintings but can't do a Monet to save his life! |
|
|
| Q: Do your artists sign the paintings? |
| A:As a rule we don't ask the artists to sign the painting. However, they are more than willing to do so just let us know if you’d like a signature. |
|
|
| Q:Can I send you an old black and white photo to be painted in color? |
| A:Yes, many of our customers turn old and damaged photographs into beautiful portraits. Such details can be added as color or even corrections to parts of the photographs that are damaged. Although we do prefer as clear photographs as possible to work with, in cooperation with our customers we have created some excellent art work from some very poor, old photographs. If the photo is too damaged, it may help to provide other images to help with details. |
|
|
|
| About Ordering: |
| Q:What is the minimum order quantity? |
| A: There is no limited when you order only paintings in canvas. We also accept 1 piece painting order, but we suggest you to order more to save the shipping cost. Look at our shipping cost to understand more. If you a big wholesaler and want to buy paintings with frames, we suggest you to order min. a 20 feet container, then the general cost will be the cheapest for you. |
|
|
| Q:What's the biggest size you do? |
| A: Although our largest standard size is 48 by 72 inches, we often paint in sizes even larger than that. The record to date is a painting 20+ feet long. |
|
|
| Q:Can I order in non-standard sizes? |
| A:Yes, please feel free to request any size you want. We recommend that the size chosen matches reasonably closely to the original in terms of height / width ratio, but we can crop or do “detail” (paintings of a part of an original, such as the hands touching from Michelangelo's Creation of Adam) if customers wish. The artists are extremely flexible, and will be happy to work to your specifications. |
|
|
| Q:What is your price? How to get quotation? |
| A: We do not list each paintings retail price as the other on-line galleries. As an oil painting and frame wholesaler, we are always providing customers the most competitive price. If you are interested in our paintings or frames, just put the painting or frame images to my Inquiry cart, and submit to us. We will receive your inquiry and answer you within 24 hours! |
|
|
| Q:How to order? |
| A:Choose the Paintings you want.
Order your paintings and confirm your order.
Pay the deposit.
Make a sample, and send a photo for you to confirm.
Pay the left before delivery.
Receive your goods. |
|
|
|
| About Payment: |
| Q:PAYMENT -what are my choices to pay? |
| A: We can accept PayPal, Wire Transfer (for larger customers), and Western Union.
(1) PayPal, we can get the payment notice from PayPal in one hour.
(2) T/T, Money Transfer to our bank account (the procedure takes from 3 to 7 days);
(3) Western Union, (the procedure takes only 15 minutes, and we receive the money as soon as in 1 hour.
We are unable to accept a customer's credit card for some reason, most reason is that China financial system is not open enough, other possibly due to bank error or the card failing security checks. So we only accept T/T, Western Union and PayPal by so far. |
|
|
| Q:When do we pay for the paintings? |
| A: Payment, except for certain bulk buyers, is made in full at the time of ordering. There are several reasons for this.
The first reason is that we are painting specifically for you, the customer. If you ordered a portrait, for example, but later didn't have the funds available to pay, we'd be left out of pocket as a portrait from a photo is only going to be appealing to the person it was painted for.
The second reason is that the bank min. transmission cost is very high, for example, the T/T cost is USD25 to USD40 each time. It is not deserve to pay twice(the deposit an the balance) when the amount is a little.
Finally, please bear in mind that all online transactions (such as at Amazon.com for example) work in the same way, with payment being made at the time the order is placed. However, as always, any purchase with Art Forest is covered by a money back guarantee, so your money is never at risk.
For bulk buyers, if your one time purchasing is over USD1500, we accept you 50% deposit, and the rest against shipping notice.
|
|
|
| Q:Are there international import duties? |
| A:Our international shipping is free, but this does not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. The good news is, the vast majority of our customers do not have to pay any such charges, with the exceptions being those in Italy (occasionally) and in Australia, where some have to pay a quarantine inspection charge. |
|
|
|
| About Delivery: |
| Q:What method of shipment and what about the shipping cost? |
A:We usually use TNT, DHL and EMS to send the small packages (weight less than 50Kgs), the transportation time is 3 to 5 days. For Bulk shipment by sea (like a container), the transportation takes about one month.
Here are some examples for shipping cost by TNT, DHL couriers.
(1) If you order paintings on canvas, you need to check the canvas weight first.
(2) Here is the list of the weight of the canvas
|
INCH |
8X10 |
12X16 |
16X20 |
20X24 |
24X36 |
30X40 |
36X48 |
48X72 |
|
KG |
0.05 |
0.10 |
0.17 |
0.25 |
0.45 |
0.70 |
0.90 |
1.80 | The picture of Impressionism style should be added 3% --5% of the weight; and the picture drawn by knife should be added 20% --60% of the weight.
The Package weight is about o.5Kgs to 2Kgs (less than 20Kgs)
(3) The shipping cost from here to North American, West Europe and South east Asia.
The first 0.5Kg is USD22, the additional 0.5Kg is USD6.
For example, 10pcs 20x24inch painting, the canvas weight is 2.5Kgs, the package weight is 0.5Kg, then totally the weight is 3K.gs. The shipping cost is USD52. It is saying for each 20x24inch, the transportation cost is USD5.2 each.
|
|
|
| Q:What is the delivery time? |
| A: Our standard processing time for all orders is approximately 14 - 21 business days. Some paintings are larger or very complex pieces, for example, or those with very thick texture might take longer to complete. Please let us know if you have a deadline to meet. |
|
|
| Q:How sturdy is your packaging? |
| A:We use the very best we can. Prior to shipping, your order will be wrapped in light plastic and then placed in a very durable shipping tube for protection. Framed paintings will be sent in a specially designed box (we had a lot of fun creating and testing the design of the box, believe me!). |
|
|
| Q:What if I get the painting but decide I don't like it? |
| A:As per our guarantee, we will refund your money. First you need to contact us and tell us you wish to return the painting. We will give you the right address, and you can mail the package to us, with your order number or name printed clearly on the outside of the package. As soon as we receive it, we will process the refund.
A note re paintings that are damaged before being returned to us - we gladly accept any returns that follow the above return guidelines. However, art products are very delicate, meaning you need to take measures to ensure the items are returned undamaged. If we do receive a damaged item as a return and we are unable to re-enter the item into our inventory, then we can offer you the option of the following remedies:
1) We can return the items(s) to you at no further charge.
2)We can refund you 50% of the purchase price of the items |
|
|
| Q:Can you send the paintings just mounted, not framed? |
| A:We are able to offer stretching / mounting and gallery wraps to our world wide customers at the moment. We can offer framed or unframed paintings to customers both in and outside the China. |
|
|
|
